Culture

• "We have a friendly and fun team environment, and I also feel that I am supported by not only my team but also the other departments within our organisation. This has also been commented upon by some of the clients I work with. The social aspect is also great and although we do not get together that often, when we do, we really make the most of it!" -- Strategic Account Manager
• "I started with the company twelve years ago, at that time I was one of the younger employees at our group, now I am over the average age and throughout the years as I have worked and progressed to my current role I have always felt I could speak my mind, that I would be listened to, and have not felt barriers between different levels of employees. The company has always been a very friendly place to work, and I have always socialised with many of my colleagues." -- Vehicle Acquisitions Manager
• "Each branch is its own profit centre and as such this creates a real team atmosphere within the business. There is a deep management structure with several layers to ensure everyone gets the training and development they need. All Enterprise employees have to start at the MT level and work their way up to senior positions. I would say that Enterprise has a lot of young professionals so this does create a vibrant social culture where colleagues do socialise together after hours." -- Area Manager
• "Work hard play hard, open door policy, your team become family and you want to work for each other and help each other out. Socially there is usually plenty going on if you want to do that, I'm getting a bit old for all that now! Branches have to work together, without that our structure doesn't work. Branches lend staff to other branches, help move cars when they can, etc." -- Area Manager
• "The company culture is and has always been a fun one. There is a great deal of focus on making the work environment a fun and rewarding place to work. This does result in the team socialising outside of work." -- Remarketing Manager
• "Enterprise is a fun and friendly place... where teamwork rules. Just like it says in one of our values! Enterprise has a very flat structure – everyone is treated the same and there isn't any hierarchy. The teamwork is immense – we couldn't do our jobs (in any department) without the help and support of our colleagues. Our culture is very tight knit – it's not unusual to hear of employees out after work on a Friday night, or getting together for a BBQ or a football match on a Saturday. The majority of my friends work for Enterprise – it is people who possess and believe in similar values and the values of the company (integrity, community, teamwork, etc.) – so they are people that I would naturally gravitate towards outside of the office." -- HR Manager
• "The people are what make this company so remarkable! Some of my closest friends are Enterprise employees that I have worked with at some point during my career. This is one of the reasons why I am still here today, happy as ever, after nine years of service! The social aspect of our company is brilliant which makes it such a fun place to work. I feel that we have a great culture where we have fun and laugh but we also work hard, meet our deadlines and perform to the highest levels. We have a strong team environment where everyone helps each other out to ensure the team meets their goals as a collective effort. We really support one another within our department and we provide this same level of support to employees in other departments as well. I feel there is a camaraderie amongst Enterprise employees where we help to take care of one another and support each other both personally and professionally." -- Assistant Financial Controller
• "Enterprise has a very strong company culture driven from its family ownership. As the majority of employees begin life as a Management Trainee in a branch and work their way up, there is a strong sense of belonging and commitment to the company. At the Head Office, there is a good level of support both professionally and socially." -- UK Implementation Manager
• "There’s a decentralised structure so each branch has a team that often socialise together and form a bond. There can be rivalry as Enterprise employees are competitive, but this is mostly friendly." -- Area Manager
• "Over the past 12 years I have worked within many teams within Enterprise. The culture remains the same wherever I have worked. Enterprise tends to hire positive, energetic, sociable people. This results in working with people who are like minded. We tend to socialise together on a regular basis outside of work, in fact some of my closest friends started off as colleagues at work. Although Enterprise is a competitive environment (which it definitely is!), we have fun with it. It has never turned into a negative atmosphere. Here if you share what you have found successful, people give you credit and it reflects well on you. Therefore everyone is open and supportive." -- Strategic Account Manager
• "The best thing about Enterprise Rent-A-Car is that we are all part of one team, from the bottom to the top everyone has time for each other and supports each other in their career development. Early in my career I was lucky enough to be mentored by some great people, and now I get to return the favour by being a part of the Enterprise mentor programme. It’s really really rewarding when you see someone that you have helped and developed get a promotion, and of course then we all go out together and celebrate. The team I work in is a small one, however every time I get a challenge that I have not faced before I can give the other two a call, and one of them will have faced a similar situation or have an idea, and we all work together to create the best solution for our customer. We have regular team nights out and some of my best friends now are people that I work with, we also have a big party every couple of years for the whole office. The last one had a Hollywood theme and we had a photographer and Enterprise Rent-A-Car’s name done up like the Hollywood sign. There were over 700 of us there and it was a really fantastic night." -- Strategic Account Manager
• "There are 9 regional groups across the UK. Each group has a similar set up with a General Manager leading a team of Department Heads. They include Daily Rentals (operational), Financial, Vehicle Acquisitions and Remarketing, HR and Sales. Each department head is then responsible for their own team and their success, whilst continually supporting the daily rental operation. Each group has their own daily rental branches to work with, split into areas and run by an Area Manager. Each branch typically has 4-5 staff run by an Assistant and Branch Manager. It may sound hard to believe but it is a really close knit community... We have all come up through the ranks, starting in the rental branches so there is team spirit and respect for each other's position. Each department in our administration office is there to support the daily rental teams. There is competition within our rental branches, but not to the point of aggression. We are all there to work hard for a common goal – our customers and therefore Enterprise. We do have a group social gathering twice a year, and when we hit milestones of achievement. Within each branch they will have branch nights out or area nights out, especially to reward those who have achieved outstanding results – then the entertainment is on Enterprise." -- Group Sales Manager
• "We have a strong team ethic and although we help each other out, we are also very competitive. It’s a very fast paced and vibrant office with ambitious, competitive employees vying to be recognised as the best. Many of our team have developed strong friendships and will socialise, and even end up in a house share as they move around for promotion. We have many group events and area nights out." -- Area Manager
• "The company's structure and hierarchy are very much based around internal promotion – you generally have to do a job to get the job. Colleagues support each other well – the nature of the job the majority of our employees does creates a tightly knit bond between them. Employees within the same branch/department work well together – getting competing branches/areas to work well together is a challenge that we work on increasing. Employees at a branch level will socialise together – at an administrative level any socialising is an afterthought and doesn’t occur." -- Vehicle Repair Manager
• "Culture is very much an ‘open door’ policy. All senior leadership are communicated to on a first name basis and are accessible to all levels of employees. Promotion is based upon your performance within your peer group, not on length of service, and as a manager you are recognised for developing and promoting your employees. Honesty and integrity are core values and business ethics are taken very seriously. Teamwork is promoted as all management from assistants upwards are paid of their own cost centres bottom line. Having ‘fun’ is a key feature to the working day. Employees do socialise together, especially during earlier time in our careers, however less so as we've got older and started families!" -- Vehicle Acquisitions Manager

Hours

• "My role allows me flexibility in my work hours which is great, and our company do offer alternative work arrangements for those who need them. It is also possible to take unpaid leave. Our standard scheduled hours are 45 hours a week, and in my role my mobile is on evenings and weekends in case I am needed." -- Strategic Account Manager
• "Including office, road-based work and home work, it’s around 50 hours a week. My company phone rings constantly on a Saturday, and most of Sunday morning. The company is flexible in terms of leave policies with regards to collection/dropping off children around school times which helps – it would be great to be able to purchase additional holidays although I generally dread taking time off as nothing is covered while I’m off and within a couple of days of returning I’m drained again." -- Vehicle Repair Manager
• "There is no getting around it – the hours that you work with Enterprise Rent-A-Car are long, and there is some evening and weekend working required. Enterprise Rent-A-Car are however really flexible and if you work over you get time off. I used to love my time off in the week – going to the shops when everyone else is at work is great. Since I came back from having a baby, Enterprise Rent-A-Car has given me an Alternative Work Arrangement where I can work flexible hours to fit around my child care, and when my husband went away on business and I was struggling, I just let my boss know and she made arrangements to help me." -- Strategic Account Manager
• "With my time being down to me I spend as much time in the office as I need to. Typically I am out visiting branches 2-3 days of the week. I do work on some weekends, as do all rental employees. There is a rota which will vary depending on the number of office staff at your branch. Typically you will work one in three weekends. The company is flexible and becoming more so as we hold more focus groups to inform senior management what our employees want. We offer part-time, reduced hours and Alternate Work Arrangements for staff that requires it." -- Group Rental Manager
• "I work between 45-50 hours a week. I have worked more at times and I have worked less with an alternative work arrangement following the birth of my child. In our rental locations the branches are open on Saturday and Sunday but those who work them receive a day in lieu during the week – which is great for parents of young children. Enterprise is very generous in its holiday allocation and very flexible for last minute time required away from work. Their philosophy is to take care of their employees and they do this by understanding the work/life balance. In the past I have worked additional hours, but with the growth of our branch network this has significantly reduced. As a department head I do not work weekends." -- Group Sales Manager
• "The working week at Enterprise is fairly long and is normally around 50 hours. There is not much weekend work and the hours are very structured, and travel is fairly limited so hours at work are in work, not travelling. Enterprise is very flexible and offers AWA's, flexitime and is very flexible with holidays and choice time." -- Area Manager
• "From a young age, I knew that I was going to have to work hard and put in a great deal of hours if I wanted my career to prosper and to get ahead in life. I had this expectation when I started with Enterprise, so the hours have never bothered me because I knew that as long as I put in the effort I would be rewarded. I can honestly say this has been the case as I have seen many promotions in my nine years with the company. I do work really hard and put in some hours, but I have been and continue to be rewarded for these efforts. As a company, we are very fair and flexible with our employees as we understand that sometimes things happen in life and employees will need support in different ways." -- Assistant Financial Controller
• "I spend generally 50 hours or so in the office – sometimes more and sometimes less. Hours are not prescribed – so I work what I need to work to get the job done. I do take things home – but that is because I choose to do that. Some things are easier to get done at home without interruptions – again, my choice. The company is very flexible around hours in the administrative offices (it's more challenging in the customer facing roles) – however, all employees can apply for alternative working arrangements and I can't think of any that haven't been granted. We have equally the number of men (in more senior roles) as we do women working flexibly, which I think says a lot." -- HR Manager
• "I spend a lot of time at work. Any manager has a lot of responsibility and that reflects in the hours I work. The company is as flexible as they can be and will always try to accommodate people but it is part of the nature of the business I am in that the hours are long." -- Area Manager
• "I work on average 50 hours per week, in my days directly involved in branch operations this was probably nearer 55-65 hours per week. I used to work most weekends when directly involved in individual branches, but do not currently. At my level though I am often on the phone outside work hours and at weekends with my staff in the office, and regularly work at home of an evening. There is no pressure to do this and is probably just a sign of my engagement in the area I am responsible for. There is flexibility where required in working hours, but the nature of our business does mean we need to be open and staffed for our customers during business hours." -- Area Manager

Pay

• "£20,000" -- Area Manager
• "£21,000" -- Area Manager
• "£22,000" -- Area Manager
• "£21,500" -- Vehicle Acquisitions Manager
• "£20,500" -- Vehicle Acquisitions Manager
• "£21,000" – Remarketing Manager
• "£42,500" -- Business Management
• "£37,600" -- Strategic Account Manager
• "£30,000" -- Sales
• "£22,000" – Sales
• "It’s true that Enterprise Rent-A-Car works hard and rewards hard work. When I was a branch manager I was paid a share of the profits at my branch. I have a really good salary for what I do, and I know that if I continue to perform it will go up." -- Strategic Account Manager
• "I earn a fixed percentage of the group’s profit every month. This can swing wildly from one month to another." -- Vehicle Acquisitions Manager
• "As soon as you become an assistant manager you are paid off the bottom line, the more profitable you are the more you earn. The trainees can earn bonuses for hitting sales targets and completing tests." -- Area Manager
• "You won't find a company that pays better than Enterprise – how much you make depends on how hard you work and the quality of the work that you do." -- HR Manager
• "The remuneration the company has in place is excellent. My pay is directly tied to the performance of the company. If that does well we all do well!!! This ensures that everyone is interested in all aspects of the business and that costs are always tightly controlled." -- Remarketing Manager
• "I am happy with my overall compensation which has been built up over time. I feel I have worked really hard for the company and I have been rewarded monetarily for this effort. It just goes to show if you put in the effort, it does pay off (literally!)." -- Assistant Financial Controller
• "Basic pay is very low given the level of responsibility we have and the work undertaken. Monthly commission can be great if the company has a good month – but too many factors affect this that are completely out of your control, which doesn’t seem fair. If the group loses money in a month – no commission is paid back then until the short fall is repaid by the employees on the scheme – this is ridiculous." -- Vehicle Repair Manager
• "I could never hope to achieve as much as I have with Enterprise with another company. I have loyalty towards Enterprise which is similar to a football team you may support." -- Head of Sales
• "We are paid % commission of net profit every month from our business. This is uncapped and as you improve the business, your pay improves with it. This is the best thing about working for Enterprise." -- Area Manager
• "Each employee has a base wage, once you reach Assistant Manager you will earn a % of what your branch earns in addition to your base wage. Area Managers get a share of their Area and Department Heads a share of the group. Therefore we are all invested in ensuring the Enterprise brand grows year on year – not just the close of one deal. My sales team are part bonus, part basic, part profit share – this enables them to strive for personal glory but at all times taking into consideration the longevity of the brand." -- Group Sales Manager
• "Start up pay is reasonable for a challenging role, however if you push yourself and perform, remuneration is based on the profit your cost centre produces so the rewards can be substantial!" -- Vehicle Acquisitions Manager

Interviews & Assessments

• "The selection process is very tough, a phone screen then an interview with a recruiter. If successful, this is followed by a visit to a branch and then an interview with a manager. The final stage, if successful in the branch, is a full assessment day at our head office. The process is tough, but gives the candidate a real insight so they can be sure we are the career match for them, as well as us selecting the top candidates." -- Area Manager
• "Everyone applies online at Enterprise – upon completion of the application, the first interview is with a recruiter. The second interview is with a branch manager – out at a location. This is a great opportunity to get a sense of what the job and the company are all about. The final stage is an assessment centre. We have been told that our AC is much more ‘casual’ than others. We are very open with information and are happy to answer any and all questions. We don't spend too much time ‘selling’ the role – it's important that candidates get the appropriate information in which to make a decision. It's no use if they only hear the positives – they need to hear about the reasons why people choose to leave the company." -- HR Manager
• "The interview process to get hired at Enterprise always has been, and still continues to be, very competitive with three interviews. Today it also includes an assessment centre as part of the process, where you compete head-to-head with the other candidates doing role plays and answering various interview questions. The questions are intended to reveal personality traits and behaviours, and the strengths and weaknesses of every candidate. I interviewed with a recruiter, Area and Branch Manager and a City Manager and I gave a minimum five year commitment to the City Manager, which I am very pleased to say I kept as I have now been here for nine years! The interview process is quite intense but this is required to ensure we get the best people onboard in our organisation." -- Assistant Financial Controller
• "Although there was an online application, phone interview, branch interview and assessment day, in comparison to other graduate recruitment processes that I experienced, it was not as academically challenging. The main focus was on sales, positive attitude and customer service." -- UK Implementation Manager
• "Phone interview, then if successful a branch visit, then an assessment day. Sometimes at assessment days we will take 4/10, other days 0/10. Don't get me wrong, if all 10 were quality we can take all 10. Assessment days are usually every three weeks or so." -- Area Manager
• "Interviewing to join Enterprise has greatly changed over the last 15 years. Currently we ask for an application online, followed by a telephone interview. If you are successful here, you will be asked to a face to face interview with a recruiter. From here you have the opportunity to spend half a day in a rental branch to see hands on whether we are the career choice for you. Finally, you will attend an assessment day where practical skills will be tested, and you will interview with an Area Manager. I did not follow this path but have heard it can be quite gruelling – but we want the best people with a set skill set." -- Group Sales Manager
• "Process is CV screen, phone interview, interview with HR, branch placement/interview with branch manager, and assessment day led by area managers." -- Group Rental Manager