Enterprise Rent-A-Car

Formal Training

8.2 / 10
1 reviews
How would you describe the training programmes offered at your firm? What skills have you picked up as a result of this training?
2011 Reviews

  • It has developed immensely over the last 3 or 4 years to the stage where it is now very extensive. More than being given time to attend, it is mandatory to turn up and managers are encouraged to treat training as the highest priority in developing their employees.

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  • We are given the opportunity to attend courses and training, although I do feel this could be better promoted. There is no formal mentoring program for higher level employees which would be great to see. However, management are approachable and I feel that I have the opportunity to ask for advice and support.

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  • Trainees receive a training folder that they need to complete. They go to head office once a month for formal training. They are given informal training on the job most days. As soon as they become an assistant manger they have a core series to complete, including things such as communications, review writing and leadership, etc. Then as a branch manger they go on two two-day courses learning about how to motivate, communicate and train the team and essential leadership skills. There is a mentor program – a new trainee is assigned a mentor when they start the company and they have to do three mentor meetings before they can progress to the next stage of management. I have learnt numerous skills over the years such as communication skills, how to motivate my team, time management and how to delegate, sales skills, customer service skills, basically an MBA in business.

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  • Ensuring that we train and develop our employees is of the utmost importance because with this training comes confidence and empowerment. We have a structured training plan for both Daily Rental and Administrative employees, although they are different due to the nature of the roles. A large part of the training is on the job with your manager and colleagues, as you learn new things on a daily basis. There is a mentor program for employees who are new to the company which helps provide them with guidance and training from someone outside their daily working environment, who talks to them about their career progression and aspirations. I have had great mentors throughout my nine years with the company, many of which I still keep in contact with to this day. Now I have the privilege of being a mentor to employees who have just started with the company which gives me a chance to make a difference in their career. My manager is a great mentor for me as he is constantly giving me advice and support while challenging me to take my career to the next level. I am able to go to him with anything (professionally or personally) as he is extremely approachable and always makes time for me no matter how busy he may be. I make it a priority to give my employees this same kind of support as they come before anything else, without them we would be nothing.

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  • Enterprise has a very structured training programme for all employees and it's very defined and scripted for every level and position. Training is mandatory – so you attend if you are scheduled. In addition to formal training, there is lots of informal ‘on the job’ training which takes place every day. Managers (and everyone else for that matter) are available to help throughout the day. It's a very open door policy here. I have learned tremendous business skills here that I doubt I would have learned at another company. In addition, financial statements are an open book – they aren't hidden and are accessible to everyone.

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  • When you start with Enterprise Rent-A-Car you take part in the management training programme, you have a dedicated folder that you work through at your own pace supported by the team in your branch, and then you attend formal training sessions as well. Each region has its own training manager who coordinates the training programme, they are also on hand whenever you feel you need additional training, for example I wanted to improve my excel skills and they found an online course that I could do. You also get regular reviews where you discuss performance with your manager, and areas for improvements and developments. You are involved in setting your own goals and targets which is great – the review structure is also really clear and everyone knows what they are going for.

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  • At the start of their career trainee's get a structure to work towards and from there their skills are polished and they work towards running a branch. After that, a lot of the work we do is on the job training and natural ability. Informal training happens daily. I have personally learned a lot from management skills to organisation, leadership, etc.

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  • I feel that the training culture at Enterprise is certainly very different to most other companies. Most of our training is done on the job and takes the form of coaching, we feel this means employees learn much quicker as they are never learning just theory at Enterprise. It is always practical based learning. Quarterly training is given in a more classroom setting, and you attend regular review meetings with your line manager. I left university as a graduate with no business experience. 8 years later, I manage a business with an annual revenue of several million.

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  • There is a well structured training programme in place from the day you start which gives you a set out formal training plan to give you the knowledge you need to progress through the business. This is supported by your line manager who gives informal training daily. The ethos within Enterprise is that your ability to develop employees is crucial. Therefore the best evidence of whether you are ready to be promoted, which normally means having an increased number of direct reports, is how successful you have been at developing your current reports. If you have not reached certain levels in our four key areas (which includes employee development) then you are not eligible for promotion. I really like that as it means that no-one is intimidated if you are learning quickly as it reflects positively on them, which I think is different than in a lot of other companies my friends work at. When you first start you are given a mentor in a mentoring program. Now I am a mentor which I enjoy. I still feel I benefit from mentors but there is no longer an established programme for my level. Instead you are encouraged to develop a network yourself, and approach people you would like to learn from. When I have done this the people I have approached have all been really generous with their knowledge and time which is great.

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  • Training and mentoring is of a good quality for lower level employees coming through the ranks. Once at a senior management level however, it becomes virtually nonexistent. Some line managers are approachable – others are not – I currently have no mentor.

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